Due to a perfect storm of events, there is a national shortage of delivery drivers. More and more of us are choosing to shop online, which is obviously increasing the demand for drivers. This is paired with the effects of the pandemic and Brexit, meaning we have fewer drivers than before. To make matters worse, younger people are less likely to move into the profession and therefore the older generation are retiring with no one to take their place.
Considering that our reliance on online shopping is only going to increase in the future, so will the demand for drivers. The industry knows this and to incentivise potential employees, salaries are becoming more competitive. It’s likely as time goes on, there will be further pay increases and possible rewards or perks available.
Delivery is a unique profession and whilst it may not be ideal for everyone, for the right person it’s perfect. There may be long hours but much of that time is spent working independently, with much personal freedom. However, before reaching for that application, you need to ascertain whether you have the necessary skills to be a good delivery driver.
Driving
It goes without saying that you need to have a full driver’s license in order to take up a job in delivery. However, with a profession that is primarily focused around driving, there are other issues to consider. For example, you need to be a cautious person with a good driving record. Also, specific vehicles require specific licenses, whether it be a lorry, truck or van. Make sure you have the right license before applying for a job that requires it.
Concentration
All jobs require concentration but specifically delivery, which often involves many hours driving alone. Under these circumstances, it can be easy to lose focus and make mistakes but this can be dangerous. Drivers need to be alert and attentive, not just for safety but also for the job at hand. Whether it’s meeting a deadline, organising a shipment or simple communication, concentration is paramount in delivery.
Location
Thanks to the advancement of smart technology, most of us now have an advanced satellite navigation system in the palm of our hands. It’s therefore easy to rely on these apps in order to plan and follow routes. However, old-fashioned map reading is still useful in today’s world. We all know that technology can and often does fail- whether it be a drained battery or a drop in signal. However, when your job depends on travelling to the right destination, a technological failure can be extremely detrimental. It’s therefore a good idea to invest some time in learning how to use physical maps. Not only is it a good insurance measure, it’s also a skill to show off during the interview process.
Communication
When working as a delivery driver, much of your work will be done alone, on the open road. However, there are still instances in which communication is important. Drivers will be expected to complete relevant forms and reports, which requires good written communication. Also, you will be interacting with customers, fellow drivers and office staff and this too will require good communication skills.
Customer Service
It’s easy to assume that delivery drivers don’t interact with customers but this just isn’t true. Whether you’re delivering a large shipment to another business or simply dropping off a parcel to a resident – you’re going to be dealing with people. It’s important to remember that when interacting with customers, you will be representing your brand. Therefore, the normal rules of customer service apply. Try to be polite, friendly, helpful and attentive and you’re more likely to leave a satisfied customer.
When working as a delivery driver, it can be easy to forget about finances. Fortunately, U-Deliver is a specialist accountancy and tax service, provided by the experts at Salhan Accountants. They’re experienced in providing comprehensive financial services, tailored to the delivery sector.
